Today we launch a series called “The support I see”.
The past few months have involved me reading a lot of different support mission statements. I’ve taken some inspiration from them whilst clarifying my feelings about support and putting them into words.
You may get from these posts, I love support. I mean I really love it.
Here is my support philosophy listed:
1) Be passionate about our customers succeeding
2) Be kind – you have the ability to make someone’s day much better
3) Learn and share
4) Consider your audience
5) Be yourself at work, on your commute at home.
That’s it in a nutshell.
I will talk about each in more detail over the coming days. There are more things I could have on my list of things that make great support. The five things listed above are the foundations. I believe if we have these things at the core of our work we will have happy customers who achieve great things. After all, isn’t that what we are aiming for?