The support I see – My philosophy

Today I am launching a series called “The support I see”.

Over the past few months, I have been reading a lot of different support mission statements. I’ve taken some inspiration from them whilst using them to clarify my feelings about what makes for great support and starting to put those feelings into words.

You may get from these posts, I love support. I mean I really love it.

Here is my support philosophy listed in five easy points (links now added so you can go directly to the post should you so wish to do):

1) Be passionate about our customers succeeding

2) Be kind – you have the ability to make someone’s day much better

3) Learn and share

4) Consider your audience

5) Be yourself at work, on your commute and at home.

That’s it in a nutshell.

I will talk about each in more detail over the coming days. There are more things I could have on my list of things that make great support, but the five things listed above are what I believe to be the foundations. If we have these things at the core of our work we will have happy customers who achieve great things. I think that’s a wonderful thing for us to aim at.

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